DVD Training Programmes

How to Excel at Verbal Intervention
Good verbal intervention skills are the foundation for safely managing challenging behaviour. Knowing how to quickly tailor your techniques can determine whether the situation gets better or worse. This DVD will help you develop specific verbal intervention strategies including:

• Three queries you must ask during any verbal intervention.
• Ways to assess the level of potential danger in any situation.
• How to manage behaviour without breaking the bond with your clients.
• How to use “failures” to your advantage.

How to Set Limits With Students
Setting limits is one of the most valuable tools educators can use to prevent non-compliance and intervene with pupils when they become resistive. This DVD is designed to teach you to set limits systematically and effectively and increase your confidence when dealing with challenging, confrontational pupils. You’ll leave the programme with a valuable tool for promoting positive behavioural change. You’ll also learn:

• The difference between limits and ultimatums.
• How to set clear and enforceable limits.
• Ways to present choices and consequences.
• How to avoid power struggles.

Advancing Your Verbal Intervention Skills Vol. 1:
Understanding Goals, Power, and Relationships
Have you ever noticed that some people appear to have a magic formula for turning around a potentially explosive situation? Volume I of this series looks at several attributes of these skilled interveners and shows how their strategies and techniques can strengthen your own verbal intervention skills. You’ll learn:

• The three possible outcomes of every crisis situation.
• How to set a goal for every intervention.
• How to understand and use power in a positive way.
• Why relationships matter when trying to influence the behaviour of others.

Advancing Your Verbal Intervention Skills Vol. 2:
"How To" Strategies for Intervening With Challenging Individuals
The second volume in this series focuses on strategies to use with individuals whose behaviour—whilst not physically aggressive—is very challenging. The programme will give you the “how to” strategies for effectively managing these behaviours with confidence. You’ll develop new insights to help advance your verbal intervention skills by learning:

• Why people behave the way they do.
• How to respond effectively to individuals who are verbally aggressive.
• How to recognise and respond to passiveaggressive behaviour.
• Ways to maintain your professionalism when confronted with challenging behaviour.

Advancing Your Verbal Intervention Skills Vol. 3:
Practice Scenarios
Because so many Instructors have raved about our How to Excel at Verbal Intervention DVD training programme, we developed this advanced series to expand upon this topic. Volume III in this series is a great tool to help staff review and practise the new skills they learnt in Volumes I and II. The programme depicts six different situations and includes a full description of each practice scenario, suggested training strategies, and discussion queries.
This volume is available as a separate purchase, but it’s yours FREE when you order Volumes I and II.

The Preventive Techniques
When individuals in your care become verbally disruptive or make physical threats, you, as a service professional, must still provide for their Care, Welfare, Safety, and Security^SM, whilst helping them calm down and regain control. The Preventive Techniques DVD is designed to help staff learn how to defuse verbally disruptive individuals before they become physically assaultive. Learning these preventive techniques will give staff more confidence and more success when dealing with verbally disruptive individuals.

Nonviolent Physical Crisis Intervention^SM
Unfortunately, not every situation can be resolved through preventive methods, and there may be times when verbal aggression turns to physical aggression and individuals become dangerous to themselves or others. The second DVD in this series focuses on situations in which you’re confronted with an individual who has become physically assaultive, and who does not respond to other forms of intervention. This DVD explains and demonstrates how to maintain the Care, Welfare, Safety, and Security^SM of everyone involved in a crisis situation—including you.

Your Plan of Action: How to Stay Safe When Intervening Alone
The third volume of this series addresses the justifiable fear many service professionals face— how to intervene in a situation when you don’t have a team to assist you. Whether you make home visits, work alone in a group home or other residential setting, or have a concern you could be caught off-guard and alone in a facility, this DVD will assist you in outlining a plan of action.

The Principles of Effective Limit Setting
Limit setting is one of the most effective tools for promoting positive behaviour change in clients, residents, or patients. This DVD shows you how to increase your confidence when dealing with challenging, confrontational individuals. Learn how to:

• Build your confidence in dealing with non-compliant individuals.
• Recognise and avoid power struggles.
• Develop strategies to set clear and reasonable limits.

Managing Your Anger—Maintaining Your Professionalism
Trying to set limits with resistive individuals may try your patience and your professionalism. You may find yourself reacting by becoming angry yourself—a response that usually makes a bad situation worse. This DVD gives you valuable tools that will help you to manage your anger in a productive way. Learn about:

• The role anger plays in escalating or de-escalating a possible crisis.
• Healthy ways to manage your own anger.
• Productive ways to express anger.

The Power of Listening
Listening is one of the most powerful ways service providers can build rapport with those in their care— and the stronger your rapport, the more likely you are to be a positive influence on their behavioural choices. Listening gives you insight into an individual’s behaviour and helps you select limits that will be meaningful. Learn how to:

• Strengthen your ability to listen empathically.
• Identify and overcome your own roadblocks to listening.
• Distinguish various forms of two-way listening, and assess the advantages and pitfalls of each approach.
• Use Empathic Listening as a tool that will enhance rapport with individuals and reduce resistive and challenging behaviour.

Establishing Therapeutic Rapport
The first volume is designed to teach staff how to communicate effectively with an individual after an acting-out episode. You’ll learn how you can seize the opportunity to discuss what happened, why it happened, and what can be done to prevent future outbursts. This DVD demonstrates:

• The complete CPI COPING Model^SM.
• The right time to re-establish communication.
• What to do if an individual re-escalates.
• How to resolve a conflict once and for all.
• Key negotiating skills.

Staff Debriefing Strategies
The second volume provides a step-by-step guide for staff debriefing after any crisis incident. You'll learn how to use debriefing to help staff recover after an incident, analyse what happened, and learn how to be more successful with future interventions. You'll also discover how debriefing sessions promote staff teamwork and enhance productivity. This DVD demonstrates:

• Healthy ways to deal with anxiety, stress, and trauma.
• How to give and receive positive and negative feedback.
• How to analyse interventions to improve staff responses to future crises

Louder than Words: How to Intervene With Non-Verbal Individuals
Individuals who cannot speak—or who have very limited verbal skills—pose a number of challenges to staff members. Misunderstanding and frustration are common and sometimes lead to a potentially explosive situation. This programme will teach you how to prevent episodes of agitated or aggressive behaviour through the use of effective communication strategies.